Frequently Asked Questions
Our website has SSL security, which is mandatory by law for all online stores as it encrypts all transactions carried out on the website, ensuring the confidentiality of all information.
We work in partnership with MercadoPago, the largest online payment network in Brazil. We do not have access to your payment information, such as credit card number, only MercadoPago, making your purchase 100% safe .
If you have any questions, please feel free to contact us:
purpleyou.oficial@gmail.com
WHY DO PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE?
We work with products from international suppliers such as the USA, China, Germany and Korea, because this way we can get exclusive products that are not available in Brazil and at better prices.
Therefore, when a new order is placed in our store, we send the request to our suppliers and they ship it directly to your home.
DO ALL PURCHASES INCLUDE A TRACKING CODE?
Yes. We only work with reliable suppliers who provide tracking codes for your safety and comfort.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code to you directly to your email within 3 business days, because our suppliers (industries that manufacture the products) request this period.
If even after this period you have not received the tracking code, send us an email to: purpleyou.oficial@gmail.com with your order number (something like #4321) and we will give you a status within a maximum of 24 hours.
MY TRACKING CODE IS NOT SHOWING
THE INFORMATION
Yes, on the way between the country of origin and the country of destination, there are really no updates, as there is no movement of the package. It will notify you as soon as it arrives in Brazil. Then it will notify you of each movement, just as we are used to with internal orders.
Don't worry, your order is on its way.
IS THERE ANY FEES I STILL HAVE TO PAY FOR THE PRODUCT?
No, just the full value of the normal product, as our products are not taxed by customs or by the post office as the fees are already paid automatically before shipping, but if any type of taxation occurs, we assume responsibility and pay any type of fee.
Just send us an email to: purpleyou.oficial@gmail.com letting us know what happened and we will respond within 24 hours.
